Have questions about buying in Hong Kong? Start here!
For additional information, please review our General International FAQs. Or, if you require further assistance, please send your inquiry to info@APMEXGlobal.com.
What is the minimum order amount?
Orders shipped outside the U.S. have a $250.00 minimum when purchasing by Credit Card, Bitcoin or Bitcoin Cash and a $1,500.00 minimum when purchasing by bank wire.
What currencies are accepted?
We currently accept payments in U.S. dollars, Bitcoin and Bitcoin Cash.
What form of payment does APMEX accept?
- $1,500+ USD (bank wire)
- $250+ USD (credit card)
- $250+ USD (bitcoin/bitcoin cash)
Do you accept credit cards?
Yes, APMEX accepts international payments made via credit card in U.S. dollars (USD). The minimum credit card order amount is $250 and there is currently a per-transaction limit of $25,000 on international credit card orders.
Do you accept Bitcoin or Bitcoin Cash?
Yes, we do accept Bitcoin or Bitcoin Cash for payment. However, Bitcoin or Bitcoin Cash orders exceeding $250,000 (USD) are not accepted at this time.
How do I pay with Bitcoin or Bitcoin Cash?
If you wish to pay for your order with Bitcoin or Bitcoin Cash, simply select Bitcoin as your payment method in checkout and submit your order. You will be presented with an embedded BitPay invoice. At this time you will have 15 minutes to submit your payment. You can scan the QR code on the page to pay via your mobile wallet or submit payment from your desktop wallet with the provided transaction number.
Which wallets work best for my Bitcoin or Bitcoin Cash payment?
The price of Bitcoin and Bitcoin Cash is always changing. To prevent those price changes from hurting our customers, we require transactions to be sent within 15 minutes.Most Bitcoin exchanges cannot send a payment that quickly. As a result, the payment can arrive late and need to be refunded. This will cost you time and money.
Many Bitcoin wallets do not fully support payment protocol. These non-payment protocol wallets make it too easy to send the incorrect amount or send your Bitcoin or Bitcoin Cash to the wrong place.
BitPay recommends using a Bitcoin wallet that you can trust to successfully use for Bitcoin payments. Below is a list of reliable Bitcoin wallets: BitPay Wallet, Mycelium Wallet, Electrum Wallet
How do I sell to APMEX?
Currently we can only purchase from international customers if the items are being stored at a Citadel Depository.
Will I have to pay duties or taxes when I receive my order?
All duties and taxes must be paid by the customer on delivery. You may be subject to taxes and/or duties for your order. Please consult your local customs broker for more information on duty and tax rates.
Does APMEX declare the value of the package on Customs Forms?
We always declare the full value of the shipment on any customs form. There are no exceptions to this rule.
What are the shipping costs for Hong Kong?
Shipping costs are $49.95 USD plus an additional $0.25 USD per ounce weight surcharge. Currently, all of our shipments are shipped FedEx International Economy or UPS Worldwide Expedited and must be shipped to a physical address. We do not typically accept orders from international customers using freight forwarding services such as Vpost addresses. If orders are placed online with Vpost or freight forwarding addresses, all risk of loss for such orders is borne by you once APMEX delivers your product to the freight forwarding service or Vpost. Additionally, customers living outside of FedEx or UPS normal delivery zones may incur an Extended Area Surcharge.